VMware Contact Information
VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware is headquartered in Palo Alto, California, and has offices around the world.
3401 Hillview Ave -
Palo Alto, CA 94304
Tel: 1-877-486-9273 or 650-427-5000
Technical support for VMware products is available online or by phone depending on your support offering. Self-service, web-based support resources such as the Knowledge Base and VMware Communities are also available.
Support Phone Numbers
VMware technical phone support is available to customers covered by a Support and Subscription contract. Support is delivered primarily in English except where local language availability is noted. Most phone numbers listed below are toll-free. Please have your Customer Number ready when calling for support.
If you become aware of a security vulnerability in a VMware product, please notify us. For more information, please read about our security response policy.
Production Support & Subscription
Focused, 24-Hour Support For Production Environments
- Global, 24x7 support for Severity 1 issues
- Fast response times for critical issues
- Unlimited number of support requests
- Remote Support
- Online access to documentation and technical resources, knowledge base, discussion forums
- Online access to product updates and upgrades
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
Purchase information can be found by dialing one of VMware's toll free numbers and choosing the Sales Option or contacting one of our resellers. Additional information about our support policies and offerings can be found in our Technical Support Welcome Guide.